FAQs - ecommerce

Regular hours:

Monday- Friday 8am-4:30pm EST

Holidays: (closed)

  • New Year’s
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving and Black Friday
  • Christmas

We are located in Doral, FL. Our address is 3063 NW 107 Avenue, Doral, FL 33172

We sell directly to licensed floral wholesalers and supermarkets. If you are a florist, wedding or event planner and want to buy other products not shown here, you can contact us, and we can provide you with a list of wholesalers that carry our products in your area.

We sell directly to licensed floral wholesalers and supermarkets. In order for you to start buying our products, you need to fill out a credit application and send it back to us via email.

 

Placing an Order

We will not decline transactions at checkout, only authorize the amounts – if your bank does decline, please contact them directly so they can rectify this for you. Please be advised that the authorized amount will show on your account for around 7 working days, regardless of a successful transaction being made. This amount has not been debited; it has only been ring-fenced from your available balance.

Once your order's gone through, you should receive an email with an order number. If you don't receive an email, just double check that you've spelled your email address correctly - it's also worth checking your junk mail. If you've checked and you're still unsure, please contact our Customer Service Team, who will be happy to look into this for you. You can also give one of our friendly crew a call on 1-800-247-9725, Monday - Friday 8am - 4pm EST and we will be happy to assist you.

Payment is taken at the point of ordering. If for any reason your item is not dispatched, we will ensure you are refunded within 3-5 working days after notifying us.

 

Can I cancel/change my order online?

Unfortunately, our website does not currently allow you to change or cancel anything yourself. We are also unable to edit an order once it has been placed. If you need help with this, please contact our Customer Service Team and they will try their best to resolve the situation for you.

Unfortunately, we can’t add to orders, but if you place another order within a few hours of your original order, then call our customer Service Team with both invoice numbers, they will be happy to try to combine the orders into one shipping delivery.

We can accept the following cards and payment methods online:

By logging in to your account using your email address and password, you will be able to access your account details. You will also have the option to modify your delivery addresses stored against your account but unfortunately, we aren't able to change the delivery address on an active order, so please ensure you select the right details.

Product Information

Returns and Refunds FAQs:

  1. Refund Eligibility:

Refunds will be processed for unopened items returned within 30 days of purchase.

  1. Condition of Returned Items:

Items must be returned in the same or similar condition as received to be eligible for a refund.

  1. Opened Products Policy:

Opened returned products will be discarded, and no refund or credit will be issued for such items.

  1. Refund Processing Time:

Once we receive your returned item, most refunds are fully processed within 3-5 business days.

If you have further questions or need assistance with the return process, please refer to our Return Policy or contact our Customer Support.

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