Shipping, Returns and Exchanges

Shipping

We can ship to virtually any address in the Continental USA. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Shipping is not possible to Canada, please contact us at 1-800-247-9725 for distributors in Canada. For orders to Alaska, Hawaii and Puerto Rico please contact  1-800-247-9725 EXT 2600 or email us at contact@chrysalusa.com.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Please note: orders placed over the weekend (Saturday and Sunday) will not be shipped until the earliest business day.

Backorders

We try to minimize backorders as much as possible, but if your item is backordered, we’ll stay on top of it. We’ll notify you by email and will ship it as soon as it’s available, usually within a week or less.

Refunds

Refunds will be issued on your unopened item(s) returned within 30 days.
Items must be returned in the same (or similar) condition in which they were received.
Opened returned products will be discarded and no refund or credit will be issued.
Once we receive your item, most returns are fully refunded in 3-5 business days.